FAQ

**Athletes Ice – Frequently Asked Questions (FAQs)**

**1. What is the shipping time for Athletes Ice products?**  
All orders are shipped within **30 days** of purchase. Please note that shipping times may vary based on your location and the shipping method you select. We are committed to getting your order to you as quickly as possible.

**2. Do you offer refunds on orders?**  
Unfortunately, **we do not offer refunds** on any purchases, including custom or personalized items. Please double-check your order details before confirming your purchase. If you have any concerns, please contact us before completing your order.

**3. Can I cancel or change my order once it's been placed?**  
Once your order is confirmed, we are unable to make changes or cancellations. Please ensure all details, including size, engraving, and shipping information, are correct before finalizing your order.

**4. How can I contact you for support?**  
For any inquiries, customer support, or assistance, please reach out to us via our **Instagram** account: [@athletesice](https://www.instagram.com/athletesice). We’ll respond as quickly as possible to assist with your needs.

**5. Is my personal data safe when I order from Athletes Ice?**  
Absolutely! We take your privacy seriously. **We do not collect, share, or steal any personal data**. All personal information provided during your purchase is used solely to fulfill your order and will not be shared with third parties.

**6. What materials are used in your Moissanite Cuban Chains?**  
Our Moissanite Cuban Chains are made from high-quality Moissanite stones, set in durable **Gold** or **Silver**. The Moissanite stones offer brilliant sparkle, comparable to diamonds, ensuring your chain shines with every move.

**7. Can I customize my Moissanite Cuban Chain?**  
Yes! You can customize your chain with an engraving of up to **5 characters** (e.g., initials, numbers) to make it personal and unique. Please ensure you double-check your customization details before completing your order, as custom pieces are non-refundable.

**8. What is the length of the Cuban chain?**  
The Moissanite Cuban Chain is available in a **20-inch** length, providing a versatile and bold fit suitable for most people. It’s perfect for everyday wear or making a statement on special occasions.

**9. Do you offer international shipping?**  
Yes, we offer international shipping. Shipping fees and delivery times will vary based on your location. Please be aware that customs fees or import duties may apply, depending on your country's regulations.

**10. How should I care for my Moissanite Cuban Chain?**  
To keep your Moissanite Cuban Chain looking its best, avoid exposure to harsh chemicals or extreme conditions. Clean your chain regularly with a soft cloth and store it in the provided packaging to prevent scratches and damage.

**11. How can I track my order?**  
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the courier’s website.

**12. Can I purchase a chain as a gift?**  
Absolutely! You can purchase a chain as a gift. All our products come in a premium branded gift box, perfect for presenting to someone special.

**13. What if my order arrives damaged or defective?**  
If your order arrives damaged or defective, please contact us immediately via **Instagram** @athletesice with photos of the issue. We will work with you to resolve the problem.

For additional questions or concerns, don’t hesitate to reach out via our Instagram or the contact information on our website. We’re here to help!